Module 6 - Support

About Module 6 - Support

Typically when a problem occurs, you need to contact support. Instead of offering a live chat that connects to low level support and offers basic coverage. We know that your business is critical and your performance can not be compromised. Therefore we offer you the choice to uplift your support over to our - Smart Hands.

This is where you get connected to the engineer who controls the hardware your business is loaded onto.

Which means you will be able to resolve any technical issues in the most efficient way.

Typically, we look a lot deeper into the problem to discover its origin - what caused the error - this means we might need to work with you to discover other weaknesses that you may not be aware of. This could be defective code from previous programmers or applications that are not integrating as they should be.

The good news is that we can host your company and also perform additional services, which means you can remain talking to one company instead of having to use multiple smart people.

We make sure we provide you with the optimal software stack within our managed VM’s. Which means we can also provide the optimal hardware infrastructure which will be carefully chosen by our technicians. This ensures that there will be no barriers to the hardware that could hinder optimal functioning. The infrastructure, the operating system and the underlying applications are continuously monitored to ensure that they are always in sync.

Once we complete module 6. The next logical step is to move on to module 7 Zero Downtime. Click on the website link below to learn more about the next step.

Address

• Headquarters

  Flight Forum 405657DB EindhovenNoord-Brabant, Netherlands